Video: Humanizing Technology for a Better Candidate Experience

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When it comes to the the impact of technology on recruiting, it seems that job seekers have seriously mixed emotions. According to a recent survey conducted on behalf of Indeed, 58% of people agree that technology makes it easier to apply for a job but 52% also say technology makes the recruiting process more isolating and impersonal. (1)

There’s no doubt that technology will continue to transform hiring as we move into the future. So as recruiters become increasingly dependent on software and algorithms in the hiring process, how can we be sure that we are using these new tools wisely, and in a way that leads to a positive experience for candidates?

Striking the right balance between the human and the machine

At this year’s Indeed Interactive, Paul Wolfe, Indeed’s SVP of Human Resources, spoke about the importance of balancing the human connection and technology in the hiring process.

In an era when candidates talk and share their experiences with their networks, it’s more crucial than ever that recruiters provide job seekers with a positive experience — even if they don’t get hired. If they feel that they were treated impersonally, this could negatively impact others’ perception of your firm.

But how can you do that in a high pressure hiring environment?

In this short video, Wolfe shares his thoughts on where we’re going and what we should do about it. Along the way, he provides some tips and insights into how to leverage technology to improve the job seeker experience, by using it to free up time for recruiters to do what they do best — focus on the human side of hiring.

Take a look for some insights on how to create positive experiences for job candidates!

(1) Source: Decipher/FocusVision “Confidence Curve” study conducted on behalf of Indeed, 2017