This post was updated in June 2019.
At Indeed, our mission is clear: We help people get jobs. We are driven to maintain the best search experience possible for the millions of job seekers who use our site. Our approach stresses simplicity, relevance and above all, a laser focus on what is best for the job seeker. As a result, millions of job seekers make Indeed their search tool of choice and Indeed is the #1 source of external hire for employers.
Search Quality is central to our mission. Search Quality refers to the process that ensures search results for job seekers are free of spam, predatory offers and misleading listings. Indeed has an entire team dedicated to the Search Quality effort. This team employs a variety of techniques to review all jobs submitted to Indeed and determine their suitability. Jobs flagged for possible violations of search quality guidelines are held for review before being made visible in search results. Most are quickly cleared for inclusion but many are not.
How do we determine which jobs appear in search results?
Indeed is one of the world’s most powerful search engines, executing billions of searches every month. Job seekers enter simple search criteria in “what” and “where” boxes that allow them to find jobs by title, industry, location or even company name. They can also set up alerts to receive notifications when jobs meeting their criteria become available.
But not every work opportunity can appear in Indeed search results. Whether indexed (aggregated from career sites or job boards) or posted directly to Indeed, every job that appears in Indeed search results must adhere to the spirit of our commitment to a quality job seeker experience. In order to clear jobs for inclusion in search results, our Search Quality team requires a number of things from employers and recruiters, including:
respect for job seeker privacy
accurate representations of both the job and the employer
ease of access to job details and contact information
original job listings that have not been reposted or aggregated from other places
Because these are subjective requirements, Indeed always retains the right to remove any job or any employer at its sole discretion. Indeed is a private company and not a public service. We act in our company’s interest and in our users’ interests as we determine.
How can employers stay up to date on the latest Search Quality standards?
We know that most employers and recruitment agencies want to maximize hiring results while playing by the rules. For these companies, understanding our guidelines for inclusion will create transparency and support efforts to maximize hiring results and improve the job seeker experience.
We will continue to provide helpful information to ensure that your jobs appear in search results, including guidelines for good job content, frequently asked questions and details on the review process for flagged jobs. We will also explain the warnings and penalties for companies that violate our policies.
We cannot give every reason why a job or a company may be removed and we always retain the right to undertake such a removal if we feel it is in our interest or our users’ interest.
For all questions related to inclusion guidelines and search quality, contact Client Services at 1-800-475-4361. For the most timely updates on Search Quality guidelines and other tips on how to improve your recruitment practices, subscribe to the Indeed Blog (see form at the top right of this page).