The Importance of Service at Indeed

Client Services at Indeed

In Client Services at Indeed, our promise is to deliver quality to our clients, partners and teammates worldwide. This brand promise purposely has a lot of meanings – we strive to deliver a high quality of applicant for our clients so those candidates will convert into hires, and we have a culture of providing high-quality support for one another in making Indeed a great place to work. The team members pictured above are just a few of the hundreds of Client Services professionals at Indeed who make this possible, all of them working towards Indeed’s mission of helping people get jobs.

We believe that every Indeed client deserves an incredible service experience, regardless of your company’s size, location, industry, hiring budget or number of jobs. Some companies in our industry don’t think this way, but meeting the needs of businesses of all sizes is essential for us. We regularly see that our team’s service efforts provide a unique client experience that would not have happened otherwise.

Here are some examples:

“This was the best customer service I’ve had in years. David’s response was very prompt (if not immediate). He understood my issue and gave me a clear explanation. He replied by both e-mail and by phone call. Until now, I have only used Indeed for looking for jobs for myself, but I am very happy with the service as an employer.”

“Amanda, You rock! Seriously, you’re the most helpful representative of any company I’ve dealt with in a long time. I’m officially a huge fan of Indeed.”

“Cody was very helpful, professional and patient. He called me to explain how the budgeting of the post worked and the pay-per-click feature. I will be using Indeed for future hiring needs and I know I can get personalized service from Cody.”

“Lindsay was GREAT!! Very helpful and the only reason I re-opened my posting was because of her help.”

“Danielle is the best. Awesome service and a very good understanding of what I am trying to accomplish.  AMAZING service… she is one of the reasons I stay with Indeed.”

“Awesome service all the time. Efficient, professional and helpful. Matt is the reason Indeed has become my number one go to place for all our recruiting needs.”

“Due to Greg’s customer service and skills Indeed has been my favorite recruiting site to work with and I recommend it to all recruiters.”

Every time I have an amazing customer service experience, I think about how we can do something similar at Indeed, and I encourage my entire team to think the same way. If you’re a client and need help, please let us know or call 1-800-462-5842 to speak with us. If you’re passionate about providing great service, we’re hiring worldwide.